development

> Doctors Dealing with Challenging Staff

Participants will be able to:

understand who we find difficult to deal with at work and why?
handle difficult or delicate situations or issues
use language more effectively
understand the definition of assertiveness and effectively engage this in the workplace
deal with excuses and emotional manipulators
influence and gain commitment
learn how to deal with problems when there is no managerial support
review staff appraisals, disciplinary procedures and employment law
gain an understanding of bullying and harassment in the workplace